Search results for ‘Servicing’

For all KADEKA service request for out of warrenty chillers, there will be a compulsory service charge of $65 per unit.

Once the technisans have conducted the relevent inspections on the set, they will proceed to quote you further if there is a need to do further repair or change of spareparts.

Condensation will form on the glass panels/doors due to high humidity within the area where the Kadeka product is located. Sufficient ventilation also helps to reduce the condensation.

If the issue persists, kindly contact us through our hotline @ 62889190 (Press 2 for Service) or email us @ cservice@capital.com.sg for arrangement of onsite assessment of your Kadeka product.

You will need to contact us through our hotline @ 62889190 (Press 2 for Service) or email us @ cservice@capital.com.sg for arrangement of onsite assessment of your wine chiller.

Minimal amount of noise & vibration may be produced when your Kadeka product is powered on. This is due to the flow of the refrigerant. As each cycle ends, you may hear some gurgling sound. Contraction & expansion of the inside walls may also cause some popping / crackling noise. Placing your Kadeka product on uneven surface may amplify the noise/vibration produced.

If problem persists, you may request for an onsite assessment through our hotline @ 62889190 (Press 2 for Service) or email us @ cservice@capital.com.sg to rectify your issue.

Yes, you can do so. However, kindly note that for Wine Chiller models KA45WR and KA165T, beverage showcases as well as selected models of chest freezers, the lock can only be replaced via replacing the door assembly. For replacement of lock, kindly contact us through our hotline @ 62889190 (Press 2 for Service) or email us @ cservice@capital.com.sg

You may try the following:-
Step 1: Make sure you have set the light button to ‘ON’ mode.
Step 2: Check if there’s any power trip
Step 3: Check if the bulb is blown

If the issue still persist, kindly contact us through our hotline @ 62889190 (Press 2 for Service) or email us @ cservice@capital.com.sg for arrangement of onsite assessment of your Kadeka product.

You may try the following:-
Step 1: Make sure you have set the temperature to your desired temperature. E.g. 12°C.
Step 2: Check the surrounding/environment. If the weather is too warm, set the wine chiller to a cooler setting
Step 3: Ensure door is closed properly & tightly

If the issue still persists, kindly contact us through our hotline @ 62889190 (Press 2 for Service) or email us @ cservice@capital.com.sg for arrangement of onsite assessment of your Kadeka product.

Step 1:
Power off the set to defrost machine.

 
Step 2:
Wash & clean the chest freezer.

 
Step 3:
Let the chest freezer stay stationary at designated location for min. 4-6hrs. Do not power on the set immediately after cleaning.

 
Step 4:
After min. 4-6hrs, power on the chest freezer & test if problem resolves.
If issue still persist, kindly contact our Customer Care Centre @ 62889190 (Press 2 for Service) or email us @ cservice@capital.com.sg for assistance

We regret to inform you that you are unable to replace the gasket solely. You will need to replace the entire door assembly.

For replacement of the door assembly, kindly contact us through our hotline @ 62889190 (Press 2 for Service) or email us @ cservice@capital.com.sg

Step 1:
Power off the set.

 
Step 2:
Check the area around the set to locate the source of the water leakage.

 
Step 3:
If the water leakage is due to the product, kindly contact our Customer Care Centre @ 62889190 (Press 2 for Service) or email us @ cservice@capital.com.sg for assistance