You may register for your warranty online at https://www.capital.sg/portal/#/auth/login

For all products except wine chillers, the warranty is valid for 12 months from the date of purchase.

For wine chillers, the warranty is valid for 24 months from the date of purchase for orders placed on or after April 1, 2024. Orders purchased before April 1, 2024, will be covered by a 12-month warranty.

Compressor for Kadeka products are warrantied for 5 years. Labour, transport, gas refill shall however be borne by the purchaser after the 12 months warranty period.

Warranty does not cover issues arising from mishandling / misuse / modification of products / lack of maintenance / corrosion & rust / cleaning of sets / repairs done by unauthorized person without our company’s approval.

Warranty does not cover batteries, panels, doors of sets & accessories such as shelves, keys, knobs, light & dryer filter too.

You follow the steps below:-

Step 1:
Remove all items within your Kadeka product to lighten load/weight.

 
Step 2:
Securely tape down all loose parts within your Kadeka products. E.g. Shelves

 
Step 3:
Turn the adjustable legs up to the base to avoid damage

 
Step 4:
Tape the door shut

 
Step 5:
Cover/Protect the outer surface of your Kadeka product to prevent damage/impact/scratches during transportation/relocation.

 
Step 6:
Try to ensure your Kadeka product stays in upright position during transportation/relocation.

 
Step 7:
Do not power on your Kadeka product immediately. Please ensure the set is in stationary position at designated location for min. 4-6hrs before you power on again.

Step 1: Power off & unplug your 3 pin plug top from your main socket.
Step 2: Remove all wines & shelves
Step 3: Clean the inner surface of the storage area with warm water using soft microfibre cloth (if possible) & air the wine chiller
Step 4: Clean the shelves with damn microfibre cloth & air the shelves
Step 5: After cleaning & air the set, place back the shelves & power on & set your desired temperature. Once temperature reached, place in the wines.

Users need to maintain a minimum of 5cm gap at the back and 2cm at the sides (i.e. Left & Right side) and top section of the Kadeka product.

It is normal to encounter a difference in the temperature set & temperature display. The difference is approximately ±2°C. If the temperature difference is >3°C, you may contact us through our hotline @ 62889190 (Press 2 for Service) or email us @ cservice@capital.com.sg for arrangement of onsite assessment of your wine chiller.

Freestanding wine chiller is also called standalone wine chiller. Clearance is required when placing this type of wine chiller in your designated location. For clearance guidelines, please refer to the next question.

Built-in wine chiller is designed to install to your existing counters & cabinetry. There is a front vent located below the door assembly that will assist to channel heat out of the machine.

Single temperature zone: This version is ideal for customers whose wines are mainly all red/white/champagne only. The storage space is undivided & the whole wine chiller is set to the 1 temperature only.

Dual temperature zone: This version is ideal for storing almost equal quantities of 2 different types of wines – red/white/champagne. The storage space is divided into 2 sections & there are 2 temperature controls. Customers can stack their wines as the distance between each wooden shelf is wider than the rest of the models.

Triple temperature zone: This version is suitable for customers who need to store at least 3 different types of wines. The storage space is divided into 3 sections with 3 temperature controls. Top section ideal for storing red wines, middle section for white wines & bottom section for champagne or sparkling wines.

Top section ideal for storing red wines, middle section for white wines & bottom section for champagne or sparkling wines.