FREQUENTLY ASKED QUESTIONS
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My Kadeka product has been functioning well for several years. However, I need to change the gasket. Is it possible?
We regret to inform you that you are unable to replace the gasket solely. You will need to replace the entire door assembly. For replacement of the door assembly, kindly contact us through our hotline @ 62889190 (Press 2 for Service) or email us @ cservi...
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I’m unable to lock my Kadeka product. Can I request to change the lock?
Yes, you can do so. However, kindly note that for Wine Chiller models KA45WR and KA165T, beverage showcases as well as selected models of chest freezers, the lock can only be replaced via replacing the door assembly. For replacement of lock, kindly contac...
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A pool of water is found at the base of my Kadeka product. What should I do?
Step 1:Power off the set. Step 2:Check the area around the set to locate the source of the water leakage. Step 3: If the water leakage is due to the product, kindly contact our Customer Care Centre @ 62889190 (Press 2 for Service) or email us @ cservi...
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I have observed a huge amount of ice/frost forming within my chest freezer. What can I do?
Step 1:Power off the set to defrost machine. Step 2:Wash & clean the chest freezer. Step 3:Let the chest freezer stay stationary at designated location for min. 4-6hrs. Do not power on the set immediately after cleaning. Step 4:After min. 4-6hrs, p...
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My wine chiller temperature is in Fahrenheit (°F). Can I switch to Degree Celsius (°C)?
Press & hold the ‘UP’ & ‘DOWN’ temperature buttons together for 3-5 seconds. The temperature will change from °F to °C. The same method applies when you need to change from °C to °F.
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I can’t read the temperature displayed on my wine chiller. One section/segment of the temperature displayed is missing. What should I do?
You will need to contact us through our hotline @ 62889190 (Press 2 for Service) or email us @ cservice@capital.com.sg for arrangement of onsite assessment of your wine chiller.
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My Kadeka product is not working / power off by itself at times. What should I do?
You may try the following: Step 1:Power off your Kadeka product. Power on your set again at another main socket. Step 2:Monitor if the set works & check if there’s any sign of power trip. If the set is still not functioning, kindly contact us through ...
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If my wine chiller temperature is displaying a temperature of 30°C, what should I do?
You may try the following:- Step 1: Make sure you have set the temperature to your desired temperature. E.g. 12°C. Step 2: Check the surrounding/environment. If the weather is too warm, set the wine chiller to a cooler setting Step 3: Ensure door is cl...
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My Kadeka product is very noisy. Is there any solution to this?
Minimal amount of noise & vibration may be produced when your Kadeka product is powered on. This is due to the flow of the refrigerant. As each cycle ends, you may hear some gurgling sound. Contraction & expansion of the inside walls may also cause some p...
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The light of my wine chiller is not working. What should I do?
You may try the following:- Step 1: Make sure you have set the light button to ‘ON’ mode. Step 2: Check if there’s any power trip Step 3: Check if the bulb is blown If the issue still persist, kindly contact us through our hotline @ 62889190 (Press 2 ...
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Condensation is formed between the glass panels / on the outer surface of the door of my Kadeka product. What should I do?
Condensation will form on the glass panels/doors due to high humidity within the area where the Kadeka product is located. Sufficient ventilation also helps to reduce the condensation. If the issue persists, kindly contact us through our hotline @ 628891...
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Any method to save energy consumption of Kadeka products?
Users have to ensure your Kadeka products are placed in the cooling area / away from heat-producing appliances / out of direct sunlight. Sufficient ventilation near compressor area is essential too.
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