FREQUENTLY ASKED QUESTIONS
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What is the address and operating hours of our Kadeka Showroom & Customer Care Centre?
Kadeka Showroom is located at 25 Yong Siak Street, Singapore 168653. Operating Hours: Mon-Fri: 10am – 6pm Sat: 10am – 5pm Closed on Sundays & Public Holidays Kadeka Customer Care Centre is located at 18 Genting Road Singapore 349477 Operating Hour...
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How do I get to the Kadeka Showroom & Customer Care Centre by Public Transport?
By Bus: You may take Bus 860, 167, 980, 169 and 138 before walking over to 9@Tagore Building at S(787472) By Train: Ang Mo Kio Station (NS16): Take bus 169 / 138 from bus interchange Yio Chu Kang Station (NS15): Take bus 860 from bus interchange Yis...
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What are the operating hours for Kadeka Showroom & Customer Care Centre?
Our Showroom and Customer Care Centre operate from Monday to Friday, 8.45am to 5.30pm.
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What modes of payment are available at our Showroom & Customer Care Centre?
Our modes of payment include: Cash or QR Pay/Scan or Paynow via UEN#: For transaction of any amount Credit Card (Master & Visa only): For transaction of amount $50 or more Nets: For transaction of amount $20 or more GrabPay & PayNo
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Can I purchase Kadeka products at your Showroom?
Yes, you will be able to do so. However, you will not be able to collect your purchase immediately. You may choose to self-collect your purchase on a separate day or have it delivered to you at a charge of $10 (inclusive of GST) per trip for purchases of ...
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Can I purchase additional accessories such as key & shelves for my Kadeka product?
Yes, you may do so. Kindly check for the stock availability & price with our Spare Parts colleagues before purchasing it at our Spare Parts Centre. You may contact us through our hotline @ 62889190 (Press 3 for Spare Parts) or email us @ sparepart@capital...
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When will my purchases made direct with Kadeka be delivered?
It will take between 3 to 5 working days for your purchased items to be delivered.
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What are your delivery timings?
Our delivery hours are from Monday to Friday, 9am to 6pm & Saturday, 9am to 1pm.
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Where can I find the product catalogue?
You may refer to www.kadeka.sg/brochure/Kadeka-Brochure.pdf to download our product catalogue or view them online at www.kadeka.com
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What is the difference between single, dual & triple zone wine chillers? I’m interested to purchase a unit.
Single temperature zone: This version is ideal for customers whose wines are mainly all red/white/champagne only. The storage space is undivided & the whole wine chiller is set to the 1 temperature only. Dual temperature zone: This version is ideal for s...
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What is the difference between freestanding wine chiller & built-in wine chiller?
Freestanding wine chiller is also called standalone wine chiller. Clearance is required when placing this type of wine chiller in your designated location. For clearance guidelines, please refer to the next question. Built-in wine chiller is designed to ...
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What is the clearance requirement for placing Kadeka Products such as wine chillers under counters / next to other electrical appliances & furniture?
Users need to maintain a minimum of 5cm gap at the back and 2cm at the sides (i.e. Left & Right side) and top section of the Kadeka product.
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My wine chiller’s temperature set & temperature display is different. Is it normal?
It is normal to encounter a difference in the temperature set & temperature display. The difference is approximately ±2°C. If the temperature difference is >3°C, you may contact us through our hotline @ 62889190 (Press 2 for Service) or email us @ cservic...
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How do I clean my wine chiller?
Step 1: Power off & unplug your 3 pin plug top from your main socket. Step 2: Remove all wines & shelves Step 3: Clean the inner surface of the storage area with warm water using soft microfibre cloth (if possible) & air the wine chiller Step 4: Clean ...
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I need to relocate my Kadeka product. Any precaution / measures that I need to take note of?
You follow the steps below:- Step 1:Remove all items within your Kadeka product to lighten load/weight. Step 2:Securely tape down all loose parts within your Kadeka products. E.g. Shelves Step 3:Turn the adjustable legs up to the base to avoid damage...
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How many years of warranty is given for purchases of Kadeka products?
For all products except wine chillers, the warranty is valid for 12 months from the date of purchase. For wine chillers, the warranty is valid for 24 months from the date of purchase for orders placed on or after April 1, 2024. Orders purchased before Ap...
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Where can I register my warranty?
You may register for your warranty online at www.kadeka.sg/productwarranty
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Can I still request for servicing of my Kadeka product after the warranty period? How much are the charges?
Yes, you can request for an onsite assessment of your Kadeka product. The onsite checking fee will be $108.00 inclusive of GST which includes the diagnostic fee of $54.00 per product and transportation fee of $54.00 per trip (excludes labour fee# depend...
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My Kadeka product has been functioning well for several years. However, I need to change the gasket. Is it possible?
We regret to inform you that you are unable to replace the gasket solely. You will need to replace the entire door assembly. For replacement of the door assembly, kindly contact us through our hotline @ 62889190 (Press 2 for Service) or email us @ cservi...
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I’m unable to lock my Kadeka product. Can I request to change the lock?
Yes, you can do so. However, kindly note that for Wine Chiller models KA45WR and KA165T, beverage showcases as well as selected models of chest freezers, the lock can only be replaced via replacing the door assembly. For replacement of lock, kindly contac...
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A pool of water is found at the base of my Kadeka product. What should I do?
Step 1:Power off the set. Step 2:Check the area around the set to locate the source of the water leakage. Step 3: If the water leakage is due to the product, kindly contact our Customer Care Centre @ 62889190 (Press 2 for Service) or email us @ cservi...
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I have observed a huge amount of ice/frost forming within my chest freezer. What can I do?
Step 1:Power off the set to defrost machine. Step 2:Wash & clean the chest freezer. Step 3:Let the chest freezer stay stationary at designated location for min. 4-6hrs. Do not power on the set immediately after cleaning. Step 4:After min. 4-6hrs, p...
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My wine chiller temperature is in Fahrenheit (°F). Can I switch to Degree Celsius (°C)?
Press & hold the ‘UP’ & ‘DOWN’ temperature buttons together for 3-5 seconds. The temperature will change from °F to °C. The same method applies when you need to change from °C to °F.
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I can’t read the temperature displayed on my wine chiller. One section/segment of the temperature displayed is missing. What should I do?
You will need to contact us through our hotline @ 62889190 (Press 2 for Service) or email us @ cservice@capital.com.sg for arrangement of onsite assessment of your wine chiller.
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My Kadeka product is not working / power off by itself at times. What should I do?
You may try the following: Step 1:Power off your Kadeka product. Power on your set again at another main socket. Step 2:Monitor if the set works & check if there’s any sign of power trip. If the set is still not functioning, kindly contact us through ...
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If my wine chiller temperature is displaying a temperature of 30°C, what should I do?
You may try the following:- Step 1: Make sure you have set the temperature to your desired temperature. E.g. 12°C. Step 2: Check the surrounding/environment. If the weather is too warm, set the wine chiller to a cooler setting Step 3: Ensure door is cl...
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My Kadeka product is very noisy. Is there any solution to this?
Minimal amount of noise & vibration may be produced when your Kadeka product is powered on. This is due to the flow of the refrigerant. As each cycle ends, you may hear some gurgling sound. Contraction & expansion of the inside walls may also cause some p...
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The light of my wine chiller is not working. What should I do?
You may try the following:- Step 1: Make sure you have set the light button to ‘ON’ mode. Step 2: Check if there’s any power trip Step 3: Check if the bulb is blown If the issue still persist, kindly contact us through our hotline @ 62889190 (Press 2 ...
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Condensation is formed between the glass panels / on the outer surface of the door of my Kadeka product. What should I do?
Condensation will form on the glass panels/doors due to high humidity within the area where the Kadeka product is located. Sufficient ventilation also helps to reduce the condensation. If the issue persists, kindly contact us through our hotline @ 628891...
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Any method to save energy consumption of Kadeka products?
Users have to ensure your Kadeka products are placed in the cooling area / away from heat-producing appliances / out of direct sunlight. Sufficient ventilation near compressor area is essential too.
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